How should an agency scope accessibility for a Shopify client?

Define the storefronts, templates, apps, languages, and customer journeys in scope, then separate audit, remediation, verification, and monitoring. Name who owns theme code, vendor issues, and content. Include manual keyboard and screen reader testing for key flows, a process for new releases, and a client-ready evidence report. Avoid promising a permanent compliance certificate.

Write scope around customer tasks

Page counts alone miss dynamic states. Scope browsing, product selection, account use, forms, cart, discounts, and checkout handoff across the devices and regions the client actually supports.

Set a shared operating rhythm

Agree on severity definitions, repair deadlines, escalation for vendor blockers, release checks, and monthly reporting. The agency can manage the program while the client retains clear decisions and ownership.